1. Absence from the Village

For your safety and that of your possessions, please advise Village Management whenever you are away from the Village overnight or for longer periods, by completing the prescribed form and submitting it to the administration office before departing.

Forms are available from the reception office for this purpose.

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2. Account Statements

No cash transactions other than the payment of accounts for which a receipt will be issued, are permitted through any management department in the Village. All charges for service rendered will be entered into a charge book and these, together with the monthly levy, will appear on your monthly management statement which will be delivered to your dwelling unit at the beginning of each month.

The management statement becomes due and payable upon presentation. Payment of your account at the administration office must be made by not later than the 7th day of each month, failing which, interest on the outstanding balance will be charged at a rate of 1.5% per month. Your management statement can be paid in person or by debit order, details of the latter scheme and an application for debit order facilities are obtainable from the accounts department at the administration office.

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3. Additions, Alterations and Improvements

All additions, alterations and improvements, particularly to the exterior of your dwelling unit, and where they are visible to your neighbours and passers-by, must be approved by the Board of Directors in writing.

Additions, alterations and improvements may be carried out subject to certain conditions and specifications, details of which are obtainable from the administration office upon written application. These include the provision of additional brick paving, construction of a pergola or patio wind screen, the type of sun awnings, shade cloth/glass fibre pergola and courtyard coverings, fitting of burglar proofing and/or security doors, installation of air conditioning, post boxes, decorative ornaments and plaques.

Full details and plans of any proposed addition, alteration or improvement must be submitted in writing to the General Manager and the work may only be commenced once approval in writing, has been received.

The following small contractors have undertaken work in the village and their work has proved to be satisfactory:

HOME IMPROVEMENTS/PAINTING
B.P.M. (Bjorn Kessler) 021-852 2639
Canvas Creations (David Black) 021-856 1756
Polborn Construction cc (Ian Pollock) 021-856 2049 (cell: 082 5783541)
Neville Sleigh (Brent Wakefield) 021-9753456
WestBuild (Ian Wyness) 021-852 1811 (cell: 072 3431133)
Main Tain (Ruareigh Brassey) 021-852 3151 (cell: 082 9012616)

BURGLAR PROOFING
Brians Engineering (Deidré Schow) 021-852 3767
Burglar Proofing & Wrought Iron Works (André Swanepoel) 021-854 4631

Villagers are advised not to employ or to enter into any private arrangement with village employees to carry out work in their own time. Such arrangements have in the past proved to be most unsatisfactory, and the Association accepts no responsibility, whatsoever in this regard.

Attention is drawn to the fact that in terms of the policy of Helderberg Village, only the roofed area of any dwelling unit forms part of one's section or, the area to which use and occupation is accorded in terms of one's share block holding, and that all unroofed areas (brick paved patio and courtyard area) form part of the exclusive use area.

Attention is also drawn to the fact that the value of any additions, alterations or improvements effected to a dwelling and/or parking unit, are not added to the original purchase price for the purpose of calculating the 25% capital contribution levy payable in terms of memorandum no. 7.6 of the Association's Memorandum and Articles of Association, upon the resale of the dwelling and parking unit.

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4. Address for Helderberg Village

Your postal address is as follows:

*** Helderberg Village
Private Bag X19
Somerset West
7129

*** represents your dwelling unit number.
Change of address cards are obtainable from any Post Office or from the Sales Office.

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5. Administration

Village administration is organised and managed by the Assistant General Manager.

The Village administration office is situated off the car park in Gosling Way, adjacent to the clubhouse, and is open Monday to Friday, excluding public holidays, from 08h30 to 13h00 and from 14h00 to 15h30, for all aspects of Village administration, i.e. enquiries, the payment of accounts, complaints, etc.

Telephone 021 855 1200 during office hours and for after hours emergencies,
see item 22 - EMERGENCY TELEPHONE NUMBERS.

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6. Advertising

No advertising on any notice board or in the "Weekly Newsletter" other than the sale of personal possessions or of services offered personally by villagers is permitted.

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7. Allenwood

A kettle and the necessary crockery are available at all times for you and your guests, when Allenwood is not in use for any arranged activity. A selection of good books are also available for your enjoyment.

The key may be obtained from the Club Co-ordinator/Secretary.
Regular bridge sessions are held in this venue, as well as religious services and meetings. A minimum of 10 live concerts per annum are arranged by the Music Society and on request, recorded programmes.

By arrangement, this facility can be used for private villager functions without charge, with or without catering being provided by Pegasus Catering and Cleaning cc or Mr Fred Conradie, see item 14 - CATERING.

Any enquiries must be directed to the Club Co-ordinator/Secretary, telephone 021 855 4602 or, personally at the club office.

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8. Area Lighting

Should you notice that any of the area-lights at the garage entrances or alongside the pathways or roadways are not functioning after dark, please inform the maintenance office so that they may be attended to.

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9. Auctions

No auction of whatsoever nature is permitted to be held in Helderberg Village.

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10. Bredell Road/R44 Intersection

The intersection of Bredell Road with the R44 to Stellenbosch/Strand has proved to be extremely dangerous, and villagers using this intersection are urged to exercise extreme caution.

The Bredell Road gate has been closed for security reasons and will not be re-opened to villager traffic in the future.

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11. Building Maintenance

The building maintenance department is organised and managed by the Maintenance Manager, assisted by the Assistant Maintenance Manager (Building & Services).

Owners are responsible for the cost of all internal repairs and maintenance of your dwelling unit of whatsoever nature. Most of this kind of work can be carried out by our maintenance department by prior arrangement, at a cost, and you will be required to sign for all such work carried out. Labour is charged for (see tariff of charges addendum) and material used at cost plus a handling charge. These charges will appear on your management statement.

Village management is also able to recommend the services of reputable and reliable electricians, plumbers and small-builders to attend to faults which may occur in the dwelling unit, or to carry out alterations and improvements which you may require to be done and which have received prior written approval. This would be at your own cost.

External re-decoration of dwelling and parking units will be undertaken according to a programme based on approximately a six (6) year cycle, except in isolated cases where such maintenance becomes essential at an earlier date. External timber will be maintained on a programme based on approximately a two-year cycle.

Villagers are requested not to plant creepers or large shrubs close to any painted wall surface as these are likely to hinder the maintenance team and to be damaged during maintenance work.

All requests for building maintenance, complaints and/or appointments with the Maintenance Manager must be submitted to the maintenance office, telephone 021 855 4203 during office hours, or preferably in writing. After hours maintenance emergencies may be reported to cell. no. 083 228 7321.

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12. Cable Television

All dwelling units are linked to a cable television reticulation which provides eleven satellite channels comprising:
SABC 1, 2 & 3; e-TV;
DSTV M-Net; Movie Magic; SuperSport 1; SuperSport Gold; BBC Prime; BBC World and Discovery

These channels are provided without the need for a private decoder. The cost of the above package is detailed on the monthly levy account (see tariff charge addendum).

With your own decoder and an "up-converter", the full DSTV package is available from the communal Satellite dish. When you move into your dwelling unit, Village maintenance will tune your television and VCR to the cable system. This will be arranged by the Villager Liaison Officer. Individual Satellite dishes and television aerials are not permitted in Helderberg Village.

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13. Car Washing

A gardener may be employed at a charge (see tariff of charges addendum) to wash you motor vehicle and/or clean out your garage. Bookings must be made through the maintenance office telephone 021 855 4203 and the charge will be included on your monthly management statement.

Only biodegradable environment friendly detergents must be used as all run-off water through the storm water system gravitates to the dams or stream, and other products could adversely affect the fish and bird life.

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14. Catering

Catering is provided by Pegasus Catering and Cleaning cc, a private independent contractor, under the control of the managing member, Mr H Derendinger who leases certain premises from the Association and Mr Fred Conradie, also a private independent contractor, who leases CHEYNEY restaurant.

Lunch is served at the Clubhouse and Kilberry daily from 12h00 to 14h00. The menu for the week is displayed on the notice boards in the foyers of these restaurants and appears in the weekly newsletter issued each Friday.

Meals must be booked by not later than 10h00 on the day by entering your name and the number of persons in the diary in the foyer of the respective restaurants, or by telephoning 021 855 1268.

Light meals are served in the clubhouse daily between 10h00 and 19h00, except on Sundays and Mondays when the clubhouse is closed after lunch.

A hot/cold carvery is served in Kilberry on Sunday only, from 12h30. Booking is essential.

Cheyney operates as a restaurant on certain evenings by prior arrangement with Fred and Annecke, tel. 021 855 0097. Bookings are essential. A table d'hôte and an a la carté menu are available. Cheyney Restaurant is located in Whiddy Crescent and is open from Tuesday to Saturday for lunch at 12h30 and dinner at 19h00. Sunday Carvery/Buffet is served from 12h30 and booking is essential at tel. no. 021 855 0097. The menu and specials for the week appear in the weekly newsletter issued each Friday.

Private functions, birthday parties, wedding receptions, etc., can also be catered for through Pegasus Catering and Cleaning cc or Fred Conradie.

The restaurants are fully licensed to sell liquor. However, you are welcome to take your own wine without any corkage being charged except at Cheyney, and Kilberry's Sunday carvery.

A kiosk next door to the Golf shop is run from the clubhouse kitchen where fresh milk, bread, sandwiches, take-aways etc. may be purchased daily.

SMOKING IS NOT PERMITTED IN THE RESTAURANTS
Pets are not permitted to enter any of the restaurants under any circumstances, whatsoever.

14.1 Charges for meals

See tariff of charges addendum. Please note that the full charge for meals is payable by children and by persons who elect not to have any particular course.

14.2 Cancellation of meal bookings

Cancellations must be made before 09h00 on the day of the meal and in the event of meals not being cancelled timeously, villagers will be charged in full for meals not taken.

14.3 Payment of catering accounts

Payment of accounts rendered by Pegasus Catering and Cleaning cc must please NOT be included in payments of the Helderberg Village management statements.

Catering accounts may be paid at the clubhouse on weekdays after 09h00 or, merely by placing your payment (NO CASH) in an envelope addressed to Pegasus Catering and Cleaning cc and depositing it into any one of the various community post boxes, or the box provided in the administration office reception. Accounts are not run by Cheyney Restaurant but payment may be made after your meals, by cash, credit card or cheque.

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15. Central Facility/Clubhouse

The central facility and clubhouse is organised and administered by the Club Co-ordinator/Secretary, tel. no. 021 855 4602. In consultation with the Club committee, and in terms of the House Rules.

Every villager permanently resident in Helderberg Village is automatically entitled to the use of these facilities subject to the compliance with the house rules and bye-laws laid down by the Club committee from time to time.
Visitors to the village and non-residents may use the facilities subject to certain conditions.

Facilities accommodated in the central facilities/clubhouse are a bar, lounge, restaurant, snooker room, hairdressing salon, library, senior fitness centre, kiosk, golf shop and an arts and crafts room. Any queries or complaints relating to the clubhouse must be directed to the Club Co-ordinator/Secretary, telephone 021 855 4602.

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16. Children

Children are not permitted to wander about the village unaccompanied, and skateboarding, rollerblading, rollerskating and cycling are not permitted on pathways. These activities must preferably take place in the car park area but care must be taken against damaging motor vehicles. Please ensure that the quiet period between 13h30 and 15h30 and between 22h00 and 08h00 is always observed.

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17. Circulars

Previous circulars issued by the Association for the information of villagers, are available for perusal in the administration office.

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18. Complaints

Please refer complaints and difficulties either in writing or in person, to the relevant Manager or to the Villager Liaison Officer, and everything possible will be done to solve them. Please do not complain to those who are not in a position to assist you as this only creates negative publicity, which will harm all concerned. Serious complaints, difficulties or where satisfaction is not obtained from an initial approach, must be directed to the General Manager, at all hours, office 021 855 1200, or after hours on cell: 083 228 7320.

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19. Dams

The dams are areas for peaceful enjoyment by villagers. Boating and swimming are not permitted, nor may stones or gravel be thrown into the water, nor anything done to disturb the bird life. Children and dogs MUST be under control at all times whilst in these areas and accompanied by a responsible adult. Villagers and their guests may fish in the dams however, to protect the grass eating carp, fishing is restricted to the use of lures and spinners only.

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20. Dwelling Units to let

A few dwellings, furnished and unfurnished are often available for leasing in the Village on behalf of owners who do not wish to occupy their units at present. Should you know of friends or family who may be interested in living in the Village, or should you wish to consider letting your furnished dwelling unit while you are away from the Village, please contact the Administration office, at 021 855 1200, where the Rentals clerk will assist you.

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21. Electicity Failure

In the event of the electricity supply failing, first check with your neighbours to determine whether or not your dwelling unit is the only one affected. If your neighbours are also affected, the failure must be reported to the municipal electricity department, telephone 021 850 4405 or 021 850 4000 or, outside normal office hours, at 021 853 1188, and they will render assistance.

If your unit is the only one without an electricity supply, please check the circuit breakers (switches) on the electrical distribution board in the garage/kitchen/storeroom. All circuit breakers must first be switched into the 'down' position and then, after switching the earth leakage (double green switch) into the 'up' position, commencing from the left, push the other circuit breakers into the 'up' position. If the electricity supply is still not restored, please contact the municipal electricity department, as above. However, should the earth-leakage circuit breaker refuse to remain in the 'up' position, it is likely that one of your electrical appliances is faulty. Unplug all your electrical appliances including lamps, heaters and refrigerator, wait for 2 to 3 minutes, and again attempt to switch the circuit breakers into the 'up' position. If the electricity supply is restored, the faulty appliance can be determined by a process of elimination.

If the electricity supply is not restored, contact the administration office at 021 855 1200
or after hours 083 228 7321.

Please note that the hot water cylinder cannot be damaged by the use of hot water during a power failure or an interruption in the water supply, and no special precautions are necessary.

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22. Emergency Telephone Numbers

An Emergency Telephone Number Directory will be placed in your dwelling unit prior to your arrival. In the case of an emergency where you are unable to contact the responsible person, please contact the General Manager - cell. no. 083 228 7320.

After hours maintenance emergencies may be reported to cell. no. 083 228 7321.
After hours medical emergencies may be reported to 021 855 4603.

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23. Faxes

A fax facility is available at the administration office for receiving and transmitting faxes.
The number to use is 021 855 3741. The cost will be charged on your monthly management statement.

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24. Garages

Garages are to be used essentially for parking vehicles, please do not use your garage as a workshop with power tools etc. (see woodwork shop). To maintain an overall neatness, please curtain and regularly clean the garage window.

Garage doors are to be kept closed at all times, except when villagers are personally present in the garage.
It is recommended that the sliding bolt on garage doors fitted with an automatic door opener be padlocked in the open position to avoid accidental damage to the opening mechanism.

To avoid possible injury to any person standing in front of a garage door, please do not activate an automatic opener until the door is visible.

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25. Gardens and Grounds Maintenance

The gardens and grounds maintenance is organised and managed by the Maintenance Manager, assisted by the Assistant Maintenance Manager (Grounds & Sports).

The gardens have been laid out according to a plan which aims at a pleasing design, using species of plants and shrubs most suited to the area, which will give you beauty and privacy, but at the same time give the entire Village a pleasing overall appearance.

The removal of the structured shrubbery is not permitted without the sanction of Village Management, as it is there for you, your neighbours and the benefit of the Village. Please, also do not plant any large shrubs or trees or lay out any new flowerbeds, which may affect the overall design, privacy or access of other villagers or stop the flow of drainage water during rain. However, if taking out small self-set shrubs, please help your Village by informing the Maintenance Manager so that he may transplant them to other areas.

Trees and shrubs which, in the opinion of Village Management, are the cause of a nuisance of whatsoever nature, will be removed. No shrub or creeper must be planted nearer than 2 metres from the security fence in order to reduce the possibility of damage to the fence, nor must any tree be planted in such a position so that when fully grown, its branches will touch or overhang the security fence. Creepers and shrubs should also not be planted too close to any painted wall surface, as they are likely to hinder maintenance staff and be damaged during maintenance work.

The following, which have invasive root systems which cause damage to the drainage systems and foundations, or which are not suitable for built up areas, have been prohibited from being planted:
- Arancaria species with the common names Monkey-puzzle, Norfolk Pine, Island Pine, Bunya-bunya and Moreton Bay Pine;
- Ficus species with the common names Wild fig, Rubber tree and Weeping wild fig;
- Populus species with the common names Lombardy poplar, Matchwood poplar and Chinese poplar.

Any of the above which may have been planted will have to be removed. Please consult with the Assistant Maintenance Manager (Grounds and Sports).

Watering is carried out at the discretion of the Maintenance Manager, his concern being solely for shrubs, trees and lawns. For this purpose, an intricate sprinkler systems has been provided.

IRRIGATION WATER IS NOT FIT FOR HUMAN CONSUMPTION

The automatic sprinkler system is programmed to provide irrigation every second day, and duration of such irrigation depending upon weather conditions at that time. During the hottest and driest periods of the year, a maximum of 20 minutes irrigation is provided. During the wet winter months, the irrigation water is turned off. The actual date of termination or recommencing irrigation will be determined by weather conditions prevailing.

Villagers are requested not to manually operate or to interfere with any sprinkler, and not to request the gardeners to do so. Damaged, inefficient and/or badly adjusted sprinklers must be reported to the Maintenance Manager for attention. Villagers are not permitted to use the turf valves. Additional water required to sustain annuals, the more delicate plants and shrubs planted by villagers, must be provided by villagers using their private domestic water supply.

Private irrigation systems may be installed provided that they are connected to the dwelling unit's domestic water supply and the necessary written authority granted by Village Management.

The role of the gardening maintenance team is that of a garden service. As often as possible, the lawns will be mown and flowerbeds, shrubs, paths and roadways will be edged, and paths, roadways and brick paved areas will be kept free of grass and weeds. Shrubs planted to add privacy between dwellings or to enhance communal areas will be maintained. Lawns will from time to time as necessary be fertilised, and sprayed to control clover.

Villagers are requested please not to fertilise lawns excessively and to use only 3:1:5 granular fertiliser. LAN must not be used under any circumstances. The maintenance of flowerbeds around dwelling units is the responsibility of the villagers.

Villagers are requested please not to interfere with gardeners or give them instructions but to allow them to proceed with their duties unhindered. Complaints or requests relating to the gardens or gardeners should be directed to the Maintenance Manager and not directly to the gardening staff.

Areas in which seeds or bulbs have been planted should be demarcated with small sticks or similar objects to ensure that they are not trampled underfoot or disturbed by the gardeners. It is a good idea to place empty seed packets on sticks for your own and the gardener's information. Spraying of plants, lawns and garden areas against aphids, snails, crickets, ants, etc., is the responsibility of the villagers. In view of the fact that we wish to encourage bird-life within the Village, spraying should be minimised and should be carried out only after seeking expert advice.

The indiscriminate feeding of birds on the ground and on feeding tables, which attract the pigeons and doves, is also prohibited. Wild birds may only be fed using a small size bird feeder.

Villagers are encouraged to become involved in their gardens and to add the tender loving care which the gardeners cannot provide. To assist in this, gardening staff can be hired (see tariff of charges addendum). Gardeners must be booked through the maintenance office and the charge will be included on your monthly management statement. Failure to timeously cancel a booking which is no longer required, will result in the full charge being made. The supervision of gardeners hired by villagers is the responsibility of the villager concerned while so hired.

Garden refuse deposited alongside the roadway before 13h00 on weekdays will be collected and removed on the same day. Villagers are requested not to deposit garden refuse alongside the roadways over weekends and on public holidays.

Additional private garden standpipes connected to your domestic water supply can be provided for watering purposes at a cost, depending upon the location in relation to your domestic water.

See tariff of charges addendum:
Compost (per bag)
Seedlings (when available)
Top soil (when available, on application)
Spraying (ants) (on application)

All charges in respect of the above will appear on your monthly management statement and no cash must pass hands. It is strictly against Village policy for villagers to "tip" staff, see 51 STAFF TIPS (page 22).

Requests for any of the above, complaints and/or appointments with the Maintenance Manager, must be submitted to the maintenance department, telephone 021 855 4203 during office hours, or preferably in writing.
After hours maintenance emergencies may be reported to cell. no. 083 228 7321.

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26. Handyman Service

The services of a village handyman may be booked through the maintenance office to attend to all your odd jobs, hanging pictures, connecting washing machines and dishwashers, erecting shelves, installing private garden taps, etc., at a charge (see tariff of charges addendum) for labour, and materials used at cost plus a handling charge. These charges will appear on your monthly management statement.

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27. Health Care and Nursing Services

Heatherton House health care centre and the nursing services are organised and managed by the Nursing Services Manager (in consultation with the Medical Consultative Committee when necessary), and is fully staffed twenty-four hours per day with qualified nursing staff.

Should you require nursing assistance telephone 021 855 1267 all hours.
For EMERGENCIES ONLY telephone 855 4603.

All emergencies will be attended to promptly, either in your dwelling unit or at Heatherton House. Home visits for non-emergencies for which a charge will be made on your monthly management statement, will be made when necessary by prior arrangement with the Nursing Services Manager, or the Professional Nurse on duty. A schedule of charges for these services is available at Heatherton House.

Shortly after your arrival in the Village, the Nursing Services Manager or a Professional Nurse will call on you to make your acquaintance. For your own safety and to ensure that the correct medical treatment is administered in an emergency, please ensure that the professional nursing staff are kept fully informed of medical treatment being received by you, whether any change is made to your medication, or whenever you do not feel well.

Attention is drawn to the fact that it is very important for every new villager to register as a patient with one or the other of the local medical practitioners as soon as possible after taking up residence in the Village and, if unknown to the doctor, to make an introductory appointment. The doctor's name must then be given to the Professional Nurse who must also be advised of any future change in the name of your medical practitioner, medication, or emergency telephone contact numbers.

Clinics for hypertension, diabetes, dressings, and other medical assistance of a non-urgent nature are held daily at Heatherton House health care centre from 11h00 to 12h00 and 15h00 to 16h00. Procedures and materials used will be charged for on your monthly management statement.

Heatherton House health care centre is not a hospital. It is a centre where villagers will receive nursing care, either as permanent residents or as temporary sick bay patients suffering from an acute illness or convalescing, when such care does not require specialised hospital treatment or sophisticated equipment.

Permanent health care or temporary sick bay nursing care accommodation in Heatherton House is available only to owners and nominated occupiers, their spouses and/or partners at the time of purchase and permanently resident (not in excess of 2 persons per dwelling), at a charge (see tariff of charges addendum), inclusive of all meals, but excluding doctors fees, medicines, the cost of personal toiletries and certain nursing procedures. The charges will be revised from time to time.

Owners must have had possession of their dwelling unit for 6 months in order to qualify in the above regard. If admission to health care is required within the 6-month period, the charges applicable to tenants will apply until the 6-month period has lapsed.

The immediate family of the owners of dwelling units if granted accommodation, will be required to pay the tariff applicable to tenants, although, no deposit will be required to be paid.

Tenants and other temporary occupants of dwelling units, do not automatically qualify for accommodation in Heatherton House and will, if accepted, be subject to the payment of an interest bearing refundable deposit, or alternatively, a bankers guarantee of a similar amount. The charge applicable to tenants will be greater than that for permanent villagers (see tariff of charges addendum).

Helderberg Village is registered with the Representative Association of Medical Scheme and the practice number allocated is PR9020799. While the cost of the services rendered by Heatherton House does not necessarily qualify for refund by Medical Aid Schemes, the decision rests with the individual scheme whether or not to recognise these costs for refund purposes.

You should, therefore, approach your own scheme with a request to recognise these services for the purpose of benefits. A draft letter to use for this purpose is available from the General Manager's office.

Visitors are welcome at Heaterton House, but must please report to the duty-room before proceeding to the resident's room. Visiting before 10h30, between 13h00 and 15h00 and after 20h30 is discouraged, but can be arranged with the Professional Nurse on duty.

Any queries or complaints relating to Heatherton House and the nursing service must please be directed to the Nursing Services Manager, telephone 021 855 1267, or personally at Heatherton House during office hours.

27.1 'Friends of Health Care' Fund

Health care and nursing services by their specialised nature, are expensive and although being heavily subsidised, will still prove to be costly for an owner of a unit having to be admitted permanently, particularly if the spouse continues to reside in the dwelling unit. The Medical Consultative committee has established a "Friends of Health Care" fund to assist deserving cases with the payment of fees charged, and this fund will be controlled by members drawn from the Medical Consultative committee and the Board of Directors of the Association, in consultation with the General Manager and Nursing Services Manager.

Voluntary contributions to this fund will be greatly appreciated as well as donations in lieu of wreaths, bequests from estates, etc. For further details, please consult the General Manager.

The policy guidelines for the operation of health care services in Helderberg Village are set out in a separate document, a copy of which is available for information at the administration office.

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28. Household Refuse

Eight (8) black plastic refuse bags per month (2 per week) will be delivered to your dwelling unit by the laundry drivers in the first week of each month, or may be collected from the housekeeping department. White bin liners will be provided to the occupants of apartments in the clubhouse and Heatherton House.

Refuse bags, securely closed, containing household refuse should be placed outside your yard gate alongside the pathway or roadway before 09h00 for collection, as follows:

Shemara & Talani (Dwelling unit nos. 1 - 258) Mondays
Hamilton, Malray & Northriding (Dwelling unit no. 302 - 716) Wednesdays
Bredell & Vredenburg (Dwelling unit nos. 800 - 1120) Fridays

When the aforementioned days fall on a public holiday, refuse will be collected on the day before.
The occupants of apartments may place the bin liners outside the door of the apartment on any weekday excluding public holidays, before 08h00, for removal by the maid.

To avoid them being ripped open by dogs, refuse bags MUST NOT be placed outside on the previous evening. Broken glass and wet refuse should be wrapped in newspaper to protect the staff from injury when collecting the bags, and tins must be drained of any liquid. Refuse-bins are required to be kept inside your courtyard area, out of the sight of the occupants of neighbouring units and of passers by.

Packing cases and boxes will be removed from outside your dwelling unit by arrangement with the maintenance department.

Complaints regarding this service must be directed in writing to the maintenance department for the attention of the Maintenance Manager, or after hours EMERGENCY ONLY, 083 2287321.

Newspaper, bottles and broken glass are recycled - see RECYCLING.

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29. Housekeeping

The housekeeping department is organised and managed by the Housekeeping Manager, from an office situated below the Shemara dam, telephone 021 855 4700.

On your arrival at the Village, maids are available by prior arrangement, with the Villager Liaison Officer, to assist you in moving in, hanging curtains, rearranging furniture, unpacking and moving boxes, etc., until you are reasonably settled.

Your dwelling unit will be serviced by a maid for a pre-determined period each week, as set out hereunder:

Service is provided Monday to Friday, but excluding public holidays, although other options may be available by arrangement. Service time allocated in excess of the pre-determined period referred to above, will be charged for (see tariff of charges addendum) and included on your monthly management statement. A service roster detailing your time of service and the times of other dwelling units within your group, will be provided to you by the Housekeeping Manager who will introduce you to your service maid.

Servicing includes the vacuuming of carpets, sweeping and polishing of all other floor surfaces including the courtyard and shed, dusting, cleaning of sanitary-ware, bathroom and kitchen surfaces, window cleaning, making of beds and such other household chores as you may require the service maid to carry out within the allotted time period. Please do not be unreasonable in your expectations from your service maid - plan duties according to time available. The service maid is provided with a vacuum cleaner and for window cleaning, a step-ladder, bucket, and rags are available upon request. All other cleaning equipment and detergents must be provided by the villager. Residents are requested to please provide a paid of gloves for the cleaning of toilets (for hygienic reasons and for wringing out of mops).

Whenever the regular service maid is absent from work for whatever reason, every endeavour will be made by the Housekeeping Manager to provide a relief maid during the allotted time period or by arrangement, depending upon the availability of relief staff. However, no guarantee can be given that all lost service time as a result of staff absenteeism will be made up. Service time lost, as a result of statutory public holidays will not be made up.

The continued success of the servicing system depends largely on villagers,

- not requesting the service maid to carry out duties which are not considered to be household chores;

- not requesting a change of maid. The service maid is allocated to a specific group of dwelling units and will be removed only when the majority of villagers within a group express dissatisfaction with the conduct or efficiency of the maid. In such cases, villagers may be called upon to present evidence at a disciplinary hearing conducted in terms of the Village's employment procedures. In addition, villagers will be requested to report on the conduct and efficiency of their maid from time to time;

- not requesting a change of service time unless two or more villagers within the same group agree to a change which does not affect other villagers or, if alternative times become available when a dwelling unit within the group becomes vacant. It must be noted that the service time allocated to a dwelling unit is automatically inherited by any future occupant of that unit, and cannot be changed or amended other than in terms of the guidelines contained in this document;

- permitting the service maid a maximum of five minutes after a given time to reach the dwelling unit and ensuring that she leave for the next service on time. Maids who arrive late must not be kept back but the fact must be immediately reported to the Housekeeping Manager;

- being at home during their service times;

- keeping the Housekeeping Manager fully informed of any problems of dissatisfaction with the service being rendered, or whenever you do not require service to be rendered;

Please lock away any monies or valuables and keep the keys on your person.

A maid may be hired mainly during the afternoon period (see tariff of charges addendum), to carry out other household chores such as ironing, washing dishes, cleaning silver, etc. A maid may not under any circumstances, wash motor vehicles or work in the garden, although, they may water the garden during your allotted service time in your absence from the Village.

VILLAGERS MUST NOT PAY SERVICE MAIDS PRIVATELY FOR ANY SERVICE RENDERED, but sign a morning or afternoon service book, whichever is applicable.

PLEASE NOTE: Management does not accept responsibility for any losses or damage caused by the service maid. Villagers are requested please NOT TO TIP maids, as this practice will result in disciplinary measures against them, see 51 STAFF TIPS (page 22).

Arrangements for any of the above services must be made with the Housekeeping department:
telephone 021 855 4700.

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